Office Shed have helped 1000’s of business all over Australia!
Admin Support Solutions for Trades & Services
Office Shed are the Tradie admin outsourcing specialists, offering a turnkey Australian based outsourced admin support solution. We are more than just a virtual admin assistant (VA), reception service or bookkeeper for trades and services businesses, we do all that and much more. Being a trades and services specialist means we understand how Tradies operate, the unique tasks only Tradies require and importantly, what your customers’ expectations are and the challenges they typically present.
Specialised Virtual Assistant (VA) Services & Bookkeeping
As industry specialists we have a great understanding of most trades and services product offerings. Whether you’re a plumber, electrician, air conditioning company, roofer, pest controller, cleaning business or any other trade our team have strong experience. Office Shed’s admin assistants and bookkeepers are trained in using tradie job management apps. We partner with ServiceM8 (Silver Partner), Tradify, AroFlo, simPRO, Ascora and Fergus, whilst also having experience and the ability to work on many other job management software platforms. Our bookkeepers and VA’s are highly experienced working on cloud-based accounting software for Tradies such as Xero and we are proud to have achieved Xero Gold Partner status. All of our team are employees based in Australia, so we understand how to best work with Australian consumers, navigate the local geography and regulations unique to Australia.
Get Back More Time
The Office Shed admin support solution is all about saving you time, streamlining your operations and taking away any admin tasks that are bogging you down, distracting you from the job at hand, you don’t like, or that you spend your evenings and weekends trying to keep up with. Our mission is to become an invaluable asset to your operation, giving you back time to focus on other parts of your business so you can grow, or do the things you love.
Admin Outsourcing (Virtual Assistant) Services
Having a professional admin support specialist take care of your admin allows you to focus on other parts of your business that increase revenues, rather than getting bogged down in paperwork. Whether it’s quoting, scheduling, uploading work orders, invoicing, phone answering, email management, chasing payments, work quality checks or anything in between. Office Sheds Australian outsourced virtual assistant (VA) services will help you shape, simplify and scale your business for the future! We help improve your customer service and reduce the complexity of having to hire in-house staff that can sometimes be unreliable.
Bookkeeping Services
As part of our dedicated admin support solution for tradies we also of full suite bookkeeping services. We help our trades and services clients stay on top of their accounts through daily reconciliation of accounts, accounts payable, accounts receivable, debtor and creditor management and payroll services. As registered BAS Agents we offer quarterly BAS and monthly BAS services. We send out weekly reports with key information on your books so you know what to put away for the ATO, what money is coming in and what you owe. As a specialist bookkeeper and admin service for Tradies we understand how trades businesses operate, we partner with major job management apps and are experts using small business accounting software such as Xero and are a Xero Gold Partner.
Job Management Software Set Up
& Migration Services
If you are not already using Tradie job management software, you should be! There are many great job management apps that will make running your trades and services business much easier. As Tradie admin outsourcing specialists, the Office Shed team are experienced using and partner with ServiceM8, Tradify, Ascora, AroFlo, simPRO and Fergus. We are also experienced using other job management apps for trade businesses such as Buildxact and GeoOp. If you need any advice on what system suits your business best, help setting up, or migrating to a new software or anything else job management software related, give our experts a call. We’re happy to help.
Call Answering & Email Management
As part of our admin outsourcing support packages, we provide outsourced virtual receptionist services. Office Shed’s live phone answering service team will answer your calls when you’re on a job, so you can focus on the task at hand. Our specialisation means we understand trades customer expectations and will deliver your customers an exceptional level of service. It also means our virtual admin assistants can perform all the required admin associated with the call, whether that’s scheduling in a job or liaising with your suppliers. We can also help you keep on top of your emails and stay organised.
We will handle the following tasks & more with ALL Admin Service packages.
Email Inbox Management
Setting Up New Customers
Setting Up New Jobs
Scheduling Jobs
Submitting Compliance Documentation
Marketing Tasks
Job Management Software
Creating and Sending Quotes
Creating and Sending Invoices
Reconcile Incoming Payments
Uploading Work Orders
Email Acknowledgements
Customer Satisfaction Surveys
Ad-hoc and specialised admin tasks
Quote Follow Ups
Chase Outstanding Payments
Debtor Management
Work Quality Checks
Spreadsheet Maintenance
Live Chat*
Call Answering Service*
* Call answering service & live chat are not included in the Starter Pack and is an additional $60 + gst if required, both are included in our Silver and above packages.
Australia's most trusted team for virtual tradie admin services.
FAQ's About Office Shed's Service
- Do I get a dedicated admin assistant?
When partnering with Office Shed you get a dedicated Client Services Coordinator (or admin assistant / VA) who will become an extension of your team. They will learn your business, build relationships with your team and get know your customers and suppliers. They will also be backed up by the rest of our admin team, so when they take a break, we will have other team members trained and ready to step in and look after your account.
- Is it more expensive to outsource administration than employing someone?
No it’s cheaper and more efficient! When outsourcing to Office Shed we will be available to you and your customers throughout all business hours, but you only pay for the time your VA is actually working on your account to the second. So unlike employees if they take a toilet break or are doing other things not related to actually working on your business, you don’t pay. Office Shed only charges for time required via weekly retainers.
Then there are the costs of an employee including insurance, tax, software licenses, sick days, office supplies, the power they use etc. We have a team of experienced staff, so you never have to worry about sick days or people leaving and we do all the training!
- Does Office Shed work with franchisors?
Yes, we can help you scale your business easily without you having to have the expense and exposure of employees while building your franchise like any other business. If you have dedicated software your franchise uses, as long as it’s cloud based we will be able to use it.
- Are all your virtual receptionists in Australia?
All of or client and customer facing staff are based in Australia and employees of Office Shed. That means the person who manages your account will be based in Australia as are all of our call answering team. Most are based in our head office in the Sunshine Coast, Queensland. Though we also have work form home team members in Perth, Brisbane and Regional NSW. We do also have team of VA’s based overseas, though they do back end work supporting our Australian based client and customer facing team.
- Do you work with tradie job management apps?
We a partner with tradie major job management software vendors including ServiceM8 (Silver Partner), Tradify, AroFlo, Ascora, simPRO, Fergus and of course Xero (Gold Partner). Plus we have worked with many other apps including GeoOp, Buildxact, Asana, FlatRateNow, Monday and more. All our team are trained and experienced in using these types of software.
- Will your virtual receptionists do more than just take a message?
Our Client Service Coordinators perform a combined role of being an admin assistant / virtual assistant and virtual receptionist. So can do any of the admin work associated with a call that you require from creating new customers, booking in jobs, scheduling, quoting, liaising with 3rd parties and much more. Plus they are dedicated to your account so will develop a deep understanding of your business and be motivated to push for those bookings.
Our call answering services are different to most reception services in that we have a dedicated team member for you account, meaning we can deliver a more specialised service. Calls are not routed to faceless agents who have hundreds of other client calls to deal with and spend every minute of the day answering calls.
- Do you do scheduling?
Yes this is one of our strongest and most popular areas of service. We schedule for most of our trades and services clients via their job management apps or shared calendar.
- How does it work?
We deliver our service via weekly retainers that are based on time. We simply time when we are working on your account each day and measure it against your retainer. We can do any admin task you require in that time including answering your phone calls.
- Do you work with businesses other than Tradies?
Yes we work with other types of service businesses as well. Our specialisation is trade and services, but we do have some other types of clients who ask us to help them as well. Most of our clients are plumbers, electricians, roofers, cleaning businesses, other maintenance tradies like handymen and smaller renovation style builders.
- Are you trained accountants?
Our team of bookkeepers include trained accountants, but you also need your own chartered accountant external to Office Shed who can sign off your financials each year and meet your other tax obligations. We are a BAS Agents and can lodge you BAS directly to the ATO and perform other BAS Agent related tasks like Payroll & Superannuation.
