Admin Support Solutions for Trades & Services
Office Shed are the Tradie admin outsourcing specialists, offering a turnkey all Australian based outsourced admin support solution. We are more than just a virtual admin assistant (VA), reception service or bookkeeper for trades and services businesses, we do all that and much more. Being a trades and services specialist means we understand how Tradies operate, the unique tasks only Tradies require and importantly, what your customers’ expectations are and the challenges they typically present.
Specialised Virtual Assistant Services & Bookkeeping
As industry specialists we have a good understanding of most trades and services product offerings. Office Shed’s admin assistants and bookkeepers are trained in using tradie job management apps. Office Shed partners with ServiceM8, Tradify, AroFlo, simPRO, Ascora and Fergus, whilst also having experience and the ability to work on many other software platforms. Our bookkeepers and VA’s are highly experienced working on cloud-based accounting software for Tradies such as Xero and we are proud to have achieved Xero Gold Partner status. All of our team are employees based in Australia, so we understand how to best work with Australian consumers, navigate the local geography and regulations unique to Australia.
Time Savings & Efficiency
The Office Shed solution is all about saving you time, streamlining your operations and taking away any admin tasks that are bogging you down, distracting you from the job at hand, you don’t like, or that you spend your evenings and weekends trying to keep up with. Our mission is to become an invaluable asset to your operation, giving you back time to focus on other parts of your business so you can grow, or do the things you love.
Admin Outsourcing Services
Having a professional admin support specialist take care of your admin allows you to focus on other parts of your business that increase revenues, rather than getting bogged down in paperwork. Whether it’s quoting, scheduling, uploading work orders, invoicing, phone answering, email management, chasing payments, work quality checks or anything in between. Office Sheds all Australian outsourced Tradie admin support services will help you shape, simplify and scale your business for the future! We help improve your customer service and reduce the complexity of having to hire in-house staff that can sometimes be unreliable.
Bookkeeping Services
Office Shed are trades and services bookkeeping specialists. We help trades businesses stay on top of their accounts through daily reconciliation of accounts, accounts payable, accounts receivable, debtor and creditor management and payroll services. As registered BAS Agents we offer quarterly BAS and monthly BAS services. We are specialist bookkeepers for Tradies so understand how trade businesses operate, we partner with major job management apps and are experts using small business accounting software such as Xero and are a Xero Gold Partner.
Job Management Software
& Support
If you are not already using Tradie job management software, you should be! There are many great job management apps that will make running your trades and services business much easier. As Tradie admin outsourcing specialists, the Office Shed team are experienced using and partner with ServiceM8, Tradify, Ascora, AroFlo, simPRO and Fergus. We are also experienced using other job management apps for trade businesses such as Buildxact and GeoOp. If you need advice, or a demo of how to use them efficiently, reach out. We’re happy to help.
Call Answering & Email Management
As part of our admin outsourcing support packages, we provide outsourced virtual receptionist services. Office Shed’s live phone answering service team will answer your calls when you’re on a job, so you can focus on the task at hand. Our specialisation means we understand trades customer expectations and will deliver your customers an exceptional level of service. It also means our admin assistants can perform all the required admin associated with the call, whether that’s scheduling in a job or liaising with your suppliers. We can also help you keep on top of your emails and stay organised.
What our clients say
FAQ's About Office Shed's Service
When partnering with Office Shed you get a dedicated Client Services Coordinator (or admin assistant / VA) who will become an extension of your team. They will learn your business, build relationships with your team and get know your customers and suppliers. They will also be backed up by the rest of our admin team, so when they take a break, we will have other team members trained and ready to step in and look after your account.
No it’s cheaper and more efficient! When outsourcing to Office Shed we will be available to you and your customers throughout all business hours, but you only pay for the time your VA is actually working on your account to the second. So unlike employees if they take a toilet break or are doing other things not related to actually working on your business, you don’t pay. Office Shed only charges for time required via weekly retainers.
Then there are the costs of an employee including insurance, tax, software licenses, sick days, office supplies, the power they use etc. We have a team of experienced staff, so you never have to worry about sick days or people leaving and we do all the training!
Yes, we can help you scale your business easily without you having to have the expense and exposure of employees while building your franchise like any other business. If you have dedicated software your franchise uses, as long as it’s cloud based we will be able to use it.
Yes all of our bookkeepers and virtual receptionists / admin assistants are full time employees. Most are based in our head office in the Sunshine Coast, Queensland. Though we also have team members in Perth, Brisbane, Melbourne and Regional NSW.
We a partner with tradie major job management software vendors including ServiceM8 (Silver Partner), Tradify, AroFlo, Ascora, simPRO, Fergus and of course Xero (Gold Partner). Plus we have worked with many other apps including GeoOp, Buildxact, Asana, FlatRateNow, Monday and more. All our team are trained and experienced in using these types of software.
Our Client Service Coordinators perform a combined role of being an admin assistant / virtual assistant and virtual receptionist. So can do any of the admin work associated with a call that you require from creating new customers, booking in jobs, scheduling, quoting, liaising with 3rd parties and much more. Plus they are dedicated to your account so will develop a deep understanding of your business and be motivated to push for those bookings.
Our call answering services are different to most reception services in that we have a dedicated team member for you account, meaning we can deliver a more specialised service. Calls are not routed to faceless agents who have hundreds of other client calls to deal with and spend every minute of the day answering calls.
Yes this is one of our strongest and most popular areas of service. We schedule for most of our trades and services clients via their job management apps or shared calendar.
We deliver our service via weekly retainers that are based on time. We simply time when we are working on your account each day and measure it against your retainer. We can do any admin task you require in that time including answering your phone calls.
Yes we work with other types of service businesses as well. Our specialisation is trade and services, but we do have some other types of clients who ask us to help them as well. Most of our clients are plumbers, electricians, roofers, cleaning businesses, other maintenance tradies like handymen and smaller renovation style builders.
Our team of bookkeepers include trained accountants, but you also need your own chartered accountant external to Office Shed who can sign off your financials each year and meet your other tax obligations. We are a BAS Agents and can lodge you BAS directly to the ATO and perform other BAS Agent related tasks like Payroll & Superannuation.
