Admin Support: In-house or outsource?

There are many ways to run a business, depending on the scale of the organisation and the appetite for growth. In some businesses, it makes sense for staff to be hired to manage the key administrative roles, such as bookkeeping, reception services, and job scheduling. It is however possible for all of those tasks to be outsourced, allowing the business to stay lean as they scale.

The advantages of in-house admin support

There are multiple benefits to having your key administrative roles in-house, including:

  • Training an in-house team keeps skills within the organisation
  • Predictable salaries
  • An internal culture can be fostered and developed

The disadvantages of in-house admin support

The disadvantages of in-house admin support staff include:

  • Regular staffing costs regardless of the revenue generated
  • The need for office space and other associated costs

For larger businesses with predictable monthly recurring revenue, an in-house team can make sense. When revenue is variable or seasonal, looking at an outsourced model can be a great way to stay nimble and scale up or down based on market conditions, without excessive ongoing costs.

The advantages of outsourced admin support:

Outsourced admin support has the following advantages:

  • Flexible pricing models based on the needs of the business
  • You can have fully-trained staff ready to go, without requiring recruitment time and costs
  • If your assigned team member is sick or away, another admin support professional can step in so there is no down time.

 

The disadvantages of outsourced admin support

The advantages of in-house admin support represent the disadvantages with an outsourced model. Building your own team has many advantages, particularly for larger businesses. Outsourced admin support however is flexible and cost effective for most types of businesses but especially for trades. So if you are growing your business and want to scale in a cost effective way, then an outsourced model is recommended.

Office Shed provides admin support that has been designed specifically for tradies. Regardless of the stage of the business or size, if you require support with your administration then we can tailor a package specifically for you. Contact Office Shed for more information today.