A Team That Understands What It Takes to Run a Trade Business

Duncan

Managing Director

Duncan’s role at Office Shed is to do all the other stuff that our client services team are far too busy with client work to get to. He is responsible for sales & marketing, so you will likely speak with him in the first instance when chatting with Office Shed. Duncan also spends much time on planning, making sure we have the best systems & then implementation of those systems. Duncan also does all our recruitment, supplier & facilities management, helps with training & mentoring staff & most importantly is the janitor.

Duncan’s background is sales & marketing management, he has worked in leading management consultancies & training organisations – where he managed a global negotiation training business, worked with some of the globe’s leading negotiation consultants & received consultant training. Duncan has also worked in executive recruitment & customer experience roles with clients ranging from multinationals to small businesses. All this giving him a great skill set & knowledge base to ensure Office Shed have the best staff, systems, culture and mindset to deliver exceptional services to our clients. Duncan is very happy to share his business experience with our clients & doesn’t even charge for it!

Duncan is married to the boss & never ever talks back! When not working Duncan likes to keep fit, loves music, tries to keep up with his 2 boys (who are absolute weapons) & loves to travel as much as possible. We also have 3 cats.

Ebony

Senior Client Manager

Ebony is part of our elite Perth operation and a huge asset to our clients and our team. She joined Office Shed with extensive experience as a medical receptionist and personal trainer, which makes her multitalented, adaptable and a perfect fit for our clients.

With 4+ years of experience supporting trade businesses, Ebony has managed a wide range of clients over the years and now heads up our entire remote admin team, with team members all around Australia. She handles quoting, invoicing, scheduling and customer follow-ups, and helps clients improve their job management systems and workflows so owners can stay on the tools.

Ebony is highly experienced working with electricians, plumbers, roofers, air conditioning technicians and installers, landscapers and builders across Western Australia, South Australia, New South Wales and Victoria. She is also an experienced user of ServiceM8, ServiceTitan, Fergus, Ascora, Tradify, Simpro and Asana.

Reliable, organised and a great communicator, Ebony takes real pride in building rapport with clients and their customers.

When she’s not working, Ebony enjoys a bit of posh grub, then hits the gym to work off said posh grub! We love Ebony here and are sure you will too!

Hayley

Client Services Manager

Hayley brings a wealth of customer service and admin experience to the Office Shed team, along with a real understanding of what it takes to keep a trade business running smoothly behind the scenes. From answering calls and communicating with clients to managing jobs and handling day-to-day admin, she loves helping tradies stay organised so they can get on with what they do best.

Hayley has worked with a wide range of trades, including electricians, plumbers, air conditioning businesses and pressure washing companies, supporting clients across the Sunshine Coast, Brisbane (Northside and Southside), Gold Coast, New South Wales and Darwin. She’s confident across all the major job management platforms, including ServiceTitan, ServiceM8, simPRO, Fergus, Tradify and AroFlo. Hayley enjoys getting to know each client’s business inside out, learning their systems and finding ways to make the daily grind run that little bit smoother.

Outside of work, you’ll usually find her camping, soaking up the sun at the beach or wandering the local markets with her family. She’s always up for exploring somewhere new. Hayley’s approach? Stay organised, make life easier for her clients and bring a friendly, can-do attitude to everything she does. She takes real pride in looking after her clients and making sure they’re in good hands.

Matthew

Client Services Coordinator

Matty is a huge asset to Office Shed. His level-headed and jovial approach to customer service and managing client relationships make him extremely popular with his clients. He is a highly experienced professional having worked in manufacturing operations as a Production Manager and in automotive as a Parts Interpreter.

Here at Office Shed Matty works with electrical, roofing, security & refrigeration companies in Sydney, Gold Coast, Brisbane & Adelaide. He is a skilled user of ServiceM8, ServiceTitan, Fergus & Simpro. Matty is someone who thinks on his feet and is proactive in meeting his clients and their customers’ needs.

When not working Matty occasionally enjoys 1 or 2 ice cool schooies down at his local, out in the bush of regional NSW. He also loves camping, gaming, traveling, is a WW2 history buff and is a mad keen Broncos supporter – no one’s perfect – but we still love him.

Chantelle

Client Services Coordinator

Chantelle is a highly dedicated and skilled admin professional with over a decade of experience across client services, business administration, team leadership and operational support. She has worked in admin and reception roles in recruitment, manufacturing and security. She has also held roles in training coordination, shift supervision, team leadership and employment services. Along the way, she has built a strong understanding of how businesses run day to day, from supporting and developing staff to improving processes and keeping operations running smoothly.

Today, Chantelle supports tradie clients in security, pest control, roofing, data and pool trades across the Gold Coast, Brisbane, Sunshine Coast, Canberra and Adelaide. Her wonderful outlook and personality have made her very popular with the clients she works with.

Chantelle is skilled in Simpro, AroFlo, ServiceM8, GorillaDesk, ServiceTitan and Xero, and holds a Certified CSR/Dispatcher Commander Level certification in ServiceTitan. She also has qualifications in Employment Services, Business and Community Services.

She is passionate about creating positive client experiences, building strong working relationships and finding practical solutions that help businesses and their teams succeed. She is proactive, organised and people-focused, with a genuine commitment to making a difference through her work.

Outside of work, Chantelle has the extremely exciting hobbies of crafting, candle making and making (bath) bombs! She also loves family time, going to the beach and eating out. We are lucky to have Chantelle, and so are the clients who work with her.

Billie

Client Services Coordinator

Billie brings a diverse background, a people-first approach and a knack for keeping things organised to the team. With experience spanning early childhood education, hospitality, beauty and administration, she’s no stranger to juggling competing priorities, thinking on her feet and making sure things keep moving behind the scenes.

Billie has experience supporting a range of trades and service industries, including electrical, plumbing, pressure cleaning, plunge pools and dishwasher services. Her clients span Sydney, The Central Coast, Canberra and North Queensland. She’s skilled with job management and business systems such as ServiceM8, Tradify and Xero.

A natural organiser who enjoys bringing a bit of order to the chaos, Billie takes pride in clear communication, staying on top of tasks and helping keep the day-to-day running smoothly. Whether it’s coordinating jobs, communicating with customers or keeping the admin side of things ticking along, she understands that the little details can make a big difference.

When she’s not working, you’ll usually find Billie spending time with family and friends, heading to the beach, listening to music, watching movies or dreaming up her next adventure. She loves travelling, singing like nobody’s watching and writing poetry whenever inspiration strikes. Life’s too short not to have a laugh, make memories and enjoy the ride!

Billie believes that good communication, a positive attitude and a little bit of humour go a long way, both in business and in life.

Brittany Ewald

Client Services Coordinator

Brittany is a highly skilled and experienced customer service professional who joined Office Shed in 2025. She started out working in a local café for 5 years before following her passion for animals and studying to become a vet nurse. She went on to spend over 7 years in the veterinary industry, where she found it incredibly rewarding to help animals get better and to support their owners through some of the tougher decisions that come with having a pet. During that time she also worked in a variety of administrative roles and finished up in a high-volume call centre. That gave her the perfect experience to join our team.

Brittany loves getting to know her clients, building strong relationships with business owners and their customers, and helping keep things running smoothly behind the scenes. Based in Brisbane, she looks after plumbers and electricians across Sydney, Brisbane, Adelaide and Melbourne, and has picked up plenty of trade knowledge along the way.

Britt is highly experienced using ServiceM8 (her number one, in her humble opinion!) and Tradify, and has also worked with ServiceTitan and other major job management apps.

Fun fact: Brittany has a fair bit of metal in her back! It’s one of the main reasons she stepped away from working with animals, but it led her down a new path where she’s found something else she really enjoys. When she’s not working, she loves hanging out at home with her cats and dog and relaxing.

Georgia

Client Services Coordinator

Georgia has 9 years’ experience in administration, customer service and project support across maintenance, engineering, construction and the weighing industry. She’s worked alongside almost every trade you can think of giving her a great understanding of the busy world of trades and services.

Georgia has experience working with plumbing and electrical businesses in places like Launceston, Wollongong, Brisbane and Sydney. She is a skilled user of Simpro, ServiceM8, ServiceTitan, MYOB, BEIMS, Microsoft and Google programs.

Outside of work, Georgia enjoys the arts: painting, poetry, drawing, macrame – you name it! She’s also interested in Criminology and Psychology and loves the occasional doco!

Susan

Client Services Coordinator

Susan is one of our most sought-after team members. Prior to joining Office Shed Susan held roles in retail and hospitality where she managed a large operation for 2 years. This experience means she is an exceptional communicator and highly organised.

Susan has experience working with Electricians, Plumbers, Roofers and automotive equipment suppliers. Her clients span Brisbane, Melbourne and regional Victoria. She is an experienced user of ServiceM8, Simpro, and Fergus. Susan’s clients love her dedication, attention to detail and willingness to go the extra mile for them.

When not working Susan is a busy mother looking after her family. So, you’ll either find her down at the netball court or on the AFL field most weekends. We are very lucky to have Susan on the team!