Virtual admin & call answering
Get the Admin Off Your Plate. Keep Your Business Moving.
Australian call answering and virtual admin support built around trade businesses.
You didn’t start a trade business to spend the day answering calls and the evening catching up on paperwork.
Office Shed becomes an extension of your office team, helping with the calls, customers and admin that keep your business running.
Choose the tasks you want to outsource. Get support from people who understand trade customers, job management systems and the details behind booking a job properly.
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Sound familiar?
Sound Familiar?
Missing Calls?
A new enquiry can arrive while you’re on a job and unable to answer.
Admin After Hours?
Quotes, invoices and emails keep the workday going after the tools are packed away.
An Overloaded Team?
Work gets held up when the office is trying to do everything at once.
Need More Support?
Growth, staff changes and leave can stretch the people you already rely on.
Whether you need help with the whole office workload or just the tasks your team can’t get to, Office Shed can take on the support you need.
Call answering
More Than Taking a Message
Think of us as your outsourced office person.
Our call answering service goes beyond recording a name and number. We can handle the admin attached to the enquiry, from creating customer records to scheduling jobs and liaising with suppliers, property managers or tenants.
Your calls go to your dedicated coordinator or trained backups who know your business.
You can have us answer all calls or provide overflow support when you and your team are busy. Website live chat can also be included.
Real people. Practical help. A team that understands your trade.
Enquiry
Customer record
Job booking
Your tasks
Choose the Tasks You Want Us to Handle
Your weekly retainer can be used across the agreed admin and customer service tasks your business needs.
Customers & Communication
- Answering calls and making outbound calls.
- Email inbox management and website live chat.
- Customer follow-up and supplier liaison.
Jobs & Office Administration
- Scheduling jobs and managing job statuses.
- Creating and following up quotes.
- Uploading and responding to work orders.
- Compliance documentation and spreadsheet maintenance.
- Work quality checks and other agreed admin tasks.
Invoicing & Bookkeeping
- Creating invoices and following up payments.
- Reconciling payments and bank feeds.
- Keeping relevant records updated in your systems.
Your team
Your Coordinator. A Team Behind Them.
You’ll have a dedicated account manager who works closely with you and delivers the bulk of your day-to-day support.
Our Australian-based Client Service Coordinators and managers handle customer calls and client management. A small overseas team supports back-end work.
We select our people for their accuracy, experience and suitability for working with trade businesses, with structured interviews, psychometric testing, training and ongoing support.
Dedicated account manager
Works closely with you and delivers the bulk of your day-to-day support.
Two trained backups
Trained on your business to help cover overflow, breaks and leave.
Wider team
Additional team members trained to take calls and book jobs.
Oversight
Stay in Control of What’s Happening
Outsourcing should give you more capacity to manage the business.
You’ll receive a daily report with key information about the work completed. Your account manager keeps communication open, and your business information remains in your own cloud systems.
We learn the details that matter: which technician has the right equipment, how you sequence bookings, and whether a customer needs a call-out or inspection.
You choose the work. We help get it done. You keep oversight.
Weekly retainers
Business-Hours Coverage. Time-Based Support.
Office Shed’s weekly admin retainers are available in 2.5, 5, 7.5, 10 or 15-hour options.
2.5
hours / week
5
hours / week
7.5
hours / week
10
hours / week
15
hours / week
The service provides business-hours availability across a 45-hour working week, with hours varying by state. Your retainer covers time spent completing your tasks, rather than a person sitting at your desk for the full week.
When we start a task, we start the timer. When we finish, we stop it. Work is measured to the second.
Retainers can move up or down as your requirements change, and additional time is available when needed.
Getting started
How We Get Started
1. Agree Your Support
Tell us where you need help and choose a weekly retainer suited to your tasks and workload.
2. Get the Team Ready
Our guided onboarding process takes one to two weeks to gather the important information, document your processes and train the people supporting your account.
3. Work Together Each Business Day
We handle the agreed tasks, answer calls during the service hours and keep you informed through daily reporting and ongoing communication.
AI
People First. AI Where You Want It.
Our call answering service is human-led. Your customers speak with real people who understand your business.
If you want to automate suitable admin tasks, Office Shed can also build and manage AI agents. We can help monitor and adjust those automations as part of an agreed arrangement.
Using AI is your choice. It sits alongside the human support, rather than changing what you’ve signed up for.
Software
We Know the Software Behind Your Jobs
Our team works inside job management and accounting systems every day. We can help with daily use, practical improvements, training and choosing software suited to your business.
Gold partner
Gold partner
Silver partner
Questions About Admin Support
Get in touch
Ready to Get Started?
Tell us about your business and which admin tasks are taking up your time. Our team will review your enquiry and help you work out the next step.
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