About Us
Office Shed are tradie admin support solutions specialists.
Office Shed are a specialist business support service for tradies. We offer a turnkey outsourced admin support solution which includes administrative assistant services, bookkeeping services, BAS Agent services and call answering services. Office Shed have been working with tradies for over 7 years developing a deep understanding of how tradies work, the best job management systems, optimal admin processes and trades customers’ needs. We’ll go beyond just delivering admin support, bookkeeping or reception services – we will offer invaluable advice, take on tasks unique to tradies, build new processes and have a vast network of industry thought leaders to call on.
Outsourcing to Office Shed is a smart business decision for trades and services business owners. We can take it all on, or just the elements you no longer wish to do. Aren’t you better off actually managing your business rather than spending hours on time-consuming administrative tasks yourself? Or maybe you’re loading up your (business) partner with admin they don’t have time for, don’t want to do or are not qualified for. Outsourcing will free up time to focus on other parts of your business, helping you grow and delivering a better work life balance.
Office Shed’s mission is to become an indispensable asset to every client we partner with. Our success is built on the quality of work we deliver, going the extra mile and our awesome client services and bookkeeping teams. Office Shed staff are not only selected for their skills, experience and attributes to work well with tradies, but also their winning mentality. All our team are tested on their accuracy and have passed a vigorous interview process that includes psychometric profiling. Our team is our biggest asset, we strive to provide the best possible work environment, support, training and technology to ensure optimal service delivery to clients and their customers.
Office Shed was founded in 2013 on Sydney’s Northern Beaches with offices first in Avalon, and then Dee Why. In January of 2019, Jay and Duncan (the owners), moved their family and head office to the Sunshine Coast. Most of the team are based on the beautiful Sunshine Coast, with Tash our superstar Client Service Manager based in Perth. As an outsourced service provider, utilising the best cloud-based software, Office Shed continue to successfully support tradies all over Australia. We have clients in Sydney, Brisbane, Melbourne, Adelaide, Perth, Gold Coast, Sunshine Coast, Tasmania and in regional Australia. It doesn’t matter where you are in Australia, Office Shed will deliver you a high-quality specialist admin support service.
Our team are all highly qualified and based in Australia. They are skilled using major job management software and accounting software packages. We have developed best in market systems and processes to manage our client services, using the best technologies available to manage workflows. We make absolutely sure everything is properly documented and that all the required activities are assigned and completed each and every day. As an Office Shed client you will have a dedicated account manager who will become part of your team, if for whatever reason they are not available, we will always have another team member ready to step in. We never go on leave and we never quit!
Once you decide to engage Office Shed you will not look back. It’ll be on of the best decisions you make all year! Contact us now and find out how we can help change your life and business for the better!
Meet The Team
Jay is the heart and soul of Office Shed. She lives and breathes helping Office Shed clients and is always happy to share her knowledge. Not only with clients, but also any tradie out there who needs a bit of advice. Jay leads the client services team, is our head bookkeeper and of course Managing Director. She amazes us all in finding the time to help some many people including the team here. Jay has an accounting and small business consulting background, working in senior finance management roles for ASX listed entities, media agencies and more. Jay spent 3 years working in a small business consultancy and is a registered BAS Agent. With her great mix of skills, experience and knowledge Jay delivers top line value to Office Shed clients. Having lead Office Shed for over 4 years now, Jay has worked with tradies and contractors of all shapes and sizes from electricians, plumbers, pest controllers, roofers, tilers, builders and more. She has developed a great knowledge base and understanding of how tradies operate and is skilled across multiple job management software platforms including Tradify, ServcieM8, AroFlo, Ascora, simPRO, Fergus, WorkflowMax, GeoOp etc. Jay is a Xero bookkeeping expert specialising in trades and services and thus delivers huge value to our bookkeeping clients. When not working Jay loves spending time with her 2 young boys and husband. Jay loves to travel, spend time with family and friends, and enjoys the occasional robust red!
Tash is Office Sheds longest serving team member. Tash originally joined us in our Northern Beaches office in Sydney before deciding to head back home to Perth. Tash was such an asset to the team and her clients loved her so much, we couldn’t let her leave. Tash now heads up our Perth operation. Having Tash in Perth means we can service all time zones across Australia for our extremely popular call answering service. Tash has great admin and customer Service experience having worked extensively in accounting firms in Perth prior to her Sydney Move. Tash is a certified user of Xero, is currently completing her Certificate IV in Accounting and Bookkeeping and has great experience using Tradify. At Office Shed Tash looks after key clients in plumbing, fencing, electrical, roofing and maintenance. Tash manages clients in Sydney, Tasmania and Perth but will soon focus solely on growing our Perth operations. Tash is very highly valued buy her clients, literally becoming a key part of their operations. When not wowing clients Tash is likely either catching up with friends and family, or catching up on Netflix with a nice glass of red!
Kaylie brings a winning mentality, meticulous attention to detail, dedication, adaptability and vivacious attitude to her clients. Prior to Joining Office Shed Kaylie has experience working in insurance, media, property and construction. Her roles were a mix of client services, administrative and customer service, giving her the perfect skill set to look after our Tradie clients. Kaylie delivers a exceptional level of service to Office Shed clients and their customers alike, and continually impresses us all with her ability to manage multiple tasks and work accurately. Kaylie has great experience working with a range of tradies including plumbers, electricians, pest controller and more specialised trades. Kaylie is whiz on job management software systems including ServiceM8, AroFlo, Tradify & Ascora. Kaylie has managed clients across Australia in Brisbane, Sydney and Melbourne. Kaylie is mother to 2 young girls and a tradie wife! For fun Kaylie gets up waaaay too early to get down to the gym and is somewhat of a Long Island Iced Tea aficionado!
Duncan has experience from a variety of industries, with the last 15 years spent in management and consulting roles. His speciality is sales and marketing where he has worked with a huge range of clients, from small businesses to large multinationals. If you need any help or advice Duncan is happy to share his experience with you. For kicks Duncan enjoys listening to loud electronic music whilst cleaning the house. Though spends most of his time trying to keep up with his two young boys!
Melissa is a highly trained customer service and admin support specialist. Her experience combines working in administrative and accounting roles, with spending 4 years as an international flight attendant. So she has had to deal with it all, giving her the perfect skill set to support tradies and their customers. Her level headiness and impeccable customer service skills allow her to deliver a truly exceptional customer experience. She is certified on Xero and experienced in using ServiceM8, Tradify & AroFlo. Melissa has experience working with plumbers, electricians, pest control, roofing, security and cleaning services.
Melissa has worked with clients in Canberra, Far North Queensland, Sunshine Coast, Melbourne, Sydney & Geelong. Melissa is our resident Kiwi, so we keep any talk of Rugby at a minimum to avoid her gloating about the mighty All Blacks superiority. In her spare time Melissa dabbles in a bit of flying trapeze, why not! We are very lucky to have Melissa at Office Shed, as are the lucky clients she works with!
Jennelle is a highly skilled administrative, bookkeeping and customer service professional. She has great experience working with a variety of trades from plumbing, electrical, air conditioning, flooring, pest control, commercial fit out and consulting engineers. Jennelle has spent time in Victoria, is from Queensland and manages clients in Brisbane, Adelaide, Melbourne, Sunshine Coast and Sydney. She is a qualified bookkeeper skilled across multiple platforms including Xero, ServiceM8, Aroflo & Tradify. Jennelle has terrific attention to detail and all Jennelle’s clients say she is a delight to work with, delivering tremendous value. We are proud to have her as a member of our team (even though she puts sweet chilli sauce in her kebabs, Thai kebabs? Who does that?) and thank our lucky stars we have her. We are also proud to have helped her develop a taste for a cheeky glass of Rose at the end of the week, cheers! When not working Jennelle is dedicated to her wonderful young family and likes to keep fit and healthy.
James is a qualified accountant who we are very lucky to have managing our bookkeeping & BAS services clients’ needs. James has great experience working in leading accounting practices on the Sunshine Coast and Brisbane where he performed a range of accounting duties from tax accounting, preparing financial statements, trusts, superannuation, BAS preparation and of course bookkeeping! Here, our lucky bookkeeping clients get a highly qualified accountant to ensure their books, payroll and BAS reports are completed to the very highest standards possible. James is skilled on all major accounting software packages including Xero, MYOB & QuickBooks. James bring years of experience working with trades and services and adds tremendous value to his clients bookkeeping needs. James is a great bloke to work with, with his easy going and direct nature. He is a mad Hawkies and AFL fan, so we only let him talk sport to our Melbourne, Adelaide, Perth or any of our Southern and Western friends around Australia! When not working James is an avid gamer and really loves food!
