Our Outsourced Administrative Support Solution
Office Shed are tradie admin support solutions specialists.
Office Shed are a specialist business support service for tradies. We offer a turnkey outsourced admin support solution which includes administrative assistant services, bookkeeping services, BAS Agent services and call answering services. Office Shed have been working with tradies for over 8 years developing a deep understanding of how tradies work, the best job management systems, optimal admin processes and trades customers’ needs. We’ll go beyond just delivering admin support, bookkeeping or reception services – we will offer invaluable advice, take on tasks unique to tradies, build new processes and have a vast network of industry thought leaders to call on.
Outsourcing to Office Shed is a smart business decision for trades and services business owners. We can take it all on, or just the elements you no longer wish to do. Aren’t you better off actually managing your business rather than spending hours on time-consuming administrative tasks yourself? Or maybe you’re loading up your (business) partner with admin they don’t have time for, don’t want to do or are not qualified for. Outsourcing will free up time to focus on other parts of your business, helping you grow and delivering a better work life balance.
Office Shed’s mission is to become an indispensable asset to every client we partner with. Our success is built on the quality of work we deliver, going the extra mile and our awesome client services and bookkeeping teams. Office Shed staff are not only selected for their skills, experience and attributes to work well with tradies, but also their winning mentality. All our team are tested on their accuracy and have passed a vigorous interview process that includes psychometric profiling. Our team is our biggest asset, we strive to provide the best possible work environment, support, training and technology to ensure optimal service delivery to clients and their customers.
Office Shed was founded in 2013 on Sydney’s Northern Beaches with offices first in Avalon, and then Dee Why. In January of 2019, Jay and Duncan (the owners), moved their family and head office to the Sunshine Coast. All but one of our team are based on the beautiful Sunshine Coast in our Mooloolaba office, with Tash our superstar Client Service Manager based in Perth. As an outsourced administrative support service provider for tradies, utilising the best cloud-based software, Office Shed continue to successfully support tradies all over Australia. We have clients in Sydney, Brisbane, Melbourne, Adelaide, Perth, Gold Coast, Sunshine Coast, Tasmania and in regional Australia. It doesn’t matter where you are in Australia, Office Shed will deliver you a high-quality specialist admin support service.
Our team are all highly qualified, employed full time and based in our Australia. They are skilled using major job management software and accounting software packages. We have developed best in market systems and processes to manage our client services, using the best technologies available to manage workflows. We make absolutely sure everything is properly documented and that all the required activities are assigned and completed each and every day. As an Office Shed client you will have a dedicated account manager who will become part of your team, if for whatever reason they are not available, we will always have another team member ready to step in. We never go on leave and we never quit!
Once you decide to engage Office Shed you will not look back. It’ll be on of the best decisions you make all year! Contact us now and find out how we can help change your life and business for the better!
Meet The Team
Jay is the heart and soul of Office Shed. She lives and breathes helping Office Shed clients and is always happy to share her knowledge. Not only with clients, but also any tradie out there who needs a bit of advice. Jay leads the client services team, is our head bookkeeper and of course Managing Director. She amazes us all in finding the time to help so many people including the team here. Jay has an accounting and small business consulting background, working in senior finance management roles for ASX listed entities, media agencies and more. Jay spent 3 years working in a small business consultancy and is a registered BAS Agent. With her great mix of skills, experience and knowledge Jay delivers top line value to Office Shed clients. Having led Office Shed for over 4 years now, Jay has worked with tradies and contractors of all shapes and sizes from electricians, plumbers, pest controllers, roofers, tilers, builders and more. She has developed a great knowledge base and understanding of how tradies operate and is skilled across multiple job management software platforms including Tradify, ServcieM8, AroFlo, Ascora, simPRO, Fergus, WorkflowMax, GeoOp etc. Jay is a Xero bookkeeping expert specialising in trades and services and thus delivers huge value to our bookkeeping clients. When not working Jay loves spending time with her 2 young boys and husband. Jay loves to travel, spend time with family and friends, and enjoys the occasional robust red!
Tash is Office Sheds longest serving team member. Tash originally joined us in our Northern Beaches office in Sydney before deciding to head back home to Perth. Tash was such an asset to the team and her clients loved her so much, we couldn’t let her leave. Tash now heads up our Perth operation. Having Tash in Perth means we can service all time zones across Australia for our extremely popular call answering service. Tash has great admin and customer Service experience having worked extensively in accounting firms in Perth prior to her Sydney Move. Tash is a certified user of Xero, is currently completing her Certificate IV in Accounting and Bookkeeping and has great experience using Tradify. At Office Shed Tash looks after key clients in plumbing, fencing, electrical, roofing and maintenance. Tash manages clients in Sydney, Tasmania and Perth but will soon focus solely on growing our Perth operations. Tash is very highly valued buy her clients, literally becoming a key part of their operations. When not wowing clients Tash is likely either catching up with friends and family, or catching up on Netflix with a nice glass of red!
Duncan’s role at Office Shed is to do all the other stuff that our client services team are far too busy with client work to get to. He is responsible for sales & marketing, so you will likely speak with him in the first instance when chatting with Office Shed. Duncan also spends much time on planning, making sure we have the best systems & then implementation of those systems. Duncan also does all our recruitment, supplier & facilities management, helps with training & mentoring staff & most importantly is the janitor. Duncan’s background is sales & marketing management, he has worked in leading management consultancies & training organisations - where he managed a global negotiation training business, worked with some the globes leading negotiation consultants & received consultant training. Duncan has also worked in executive recruitment & customer experience roles with clients ranging from multinationals to small businesses. All this giving him a great skill set & knowledge base to ensure Office Shed have the best staff, systems, culture and mindset to deliver exceptional services to our clients. Duncan is very happy to share his business experience with our clients & doesn’t even charge for it! Duncan is married to the boss & never ever talks back! When not working Duncan likes to keep fit, loves music, tries to keep up with his 2 boys (who are absolute weapons) & loves to travel as much as possible. We also have 3 cats.
Erin is a highly experienced admin professional having worked in receptionist, administrative and junior bookkeeping roles prior to joining Office Shed. Erin delivers top class services to her clients going above and beyond in ensuring all work is delivered to the best standards possible. Erin is experienced working with Plumbers, Shop Fitters, Concreters and Pest Controllers. She is skilled in using Tradify, ServiceM8 & Fergus and has clients in Sydney, Melbourne & Adelaide. Erin is a qualified yoga and pilates instructor and has keen interest in staying fit and healthy. Good on her! We are very lucky to have Erin as part of our exceptional admin team as her attention to detail, flexibility and dedication are unsurpassed.
Cait hails originally for the UK and is a highly skilled administration professional bringing with her 6 year of experience. Prior to joining our team Cait worked with builders, construction companies, electricians and in the shed industry! So she was the perfect fit for Office Shed! Cait is very organised with terrific attention to detail, she is highly customer focused and always goes the extra mile to help her clients and customer alike. Cate has completed her Bachelor of Busines and Events Management degree and delivers tremendous value to her clients. Cait has clients in Brisbane, Adelaide and in Northern Queensland (Townsville) and which include roofers, specialty cleaners, electricians and plumbers. Cait is skilled in using ServcieM8, AroFlo, Fergus, simPRO and Xero. When not working Cait loves going to the gym, mountain climbing and spending as much time at the beach as possible. Cait is a brilliant member of our team and her clients love her (and so do we)!
James is a qualified accountant who we are very lucky to have managing our bookkeeping & BAS services clients’ needs. James has great experience working in leading accounting practices on the Sunshine Coast and Brisbane where he performed a range of accounting duties from tax accounting, preparing financial statements, trusts, superannuation, BAS preparation and of course bookkeeping! Here, our lucky bookkeeping clients get a highly qualified accountant to ensure their books, payroll and BAS reports are completed to the very highest standards possible. James is skilled on all major accounting software packages including Xero, MYOB & QuickBooks. James bring years of experience working with trades and services and adds tremendous value to his clients bookkeeping needs. James is a great bloke to work with, with his easy going and direct nature. He is a mad Hawkies and AFL fan, so we only let him talk sport to our Melbourne, Adelaide, Perth or any of our Southern and Western friends around Australia! When not working James is an avid gamer and really loves food!
Kayla is an absolute customer service superstar, always smiling and delivering exceptional levels of service to clients and their customers alike. Her positive mental attitude, ability to think on her feet and professionalism make her an absolute asset to the team. Kayla started her career as a hairdresser and then moved into recruitment working with one of the globes leading recruitment companies. She has experience working with plumbers, electricians, handymen and landscapers. Originally from Canberra her clients span Brisbane, Gold Coast, Sydney and Central Coast with knowledge across Fergus, simPro, Tradify & ServiceM8. When not in the office Kayla can either be found spending quality time with her family or friends and occasionally strutting her stuff at the local discotheque! Kayla is one of our more stylish team members, and of course has the best ‘do’ in the office. She is an ex professional gymnast, plays Oztag, volunteers for charity and doesn’t mind the occasional slap on the pokies!
Grace is one of our born and bread Sunshine Coast locals. She is a highly capable, intelligent and charismatic admin professional. Grace has great experience working in property and real estate, working for some of the coast’s top agents. Grace worked closely with prospective buyers and hosted open houses, honing her presentation and customer service skills. Her clients span the Sunshine Coast, Gold Coast, Brisbane and Melbourne and include electricians and commercial cleaners. Grace is also an experienced ServiceM8 and AroFLo user. When not working Grace likes to wine and dine with her friends or hit the trail on her trusty stead (she likes horse riding). She is also a keen archer, though yet to master archery whilst horse riding, we are all looking forward to that day! Grace is a super awesome addition to Office Shed team and adds tremendous value to her clients and their customers alike.
Reily is our resident Canadian and he is just so polite with wonderful manners. But he is also highly professional and capable when it comes to admin and customer service, holding a bachelor’s degree in Business Administration. Reily joined us from the insurance industry but quickly adapted to the trades and is always cool, calm and collected when working with clients and customers alike. Reily has experience working with Pest Control, Plumbing, Electricians and Coatings specialists. He is skilled using Tradify, ServcieM8 & Fergus. When not working Reily enjoys spending time with his young family which includes a beautiful baby boy. Reily really really really enjoys plain vanilla ice cream, American football and we assume ice hockey, he’s Canadian right? He is also loves golf currently on an 11 handicap (he tells us he was on 3 back in the day!). Reily is an invaluable member of our admin team and an asset to all his clients delivering top notch service.
Krystal hails from the land of the long white cloud and is our resident Kiwi at Office Shed, thus we keep rugby talk to a minimum in the office. She has been a top performer in all of her previous roles and came to Office Shed with some of the best references you could hope for. Krystal has equal experience from customer service and administrative roles meaning she possesses the perfect skill set to deliver admin and call answering services to our trades and services clients. Krystal has worked with Electricians, Plumbers, Roofers and Cleaning companies. Her clients span Ballina on the South Coast and Port Macquarie on Mid North Coast of New South Wales, Brisbane, Sunshine Coast and Melbourne. She is also experienced using ServiceM8, Tradify & Xero. Krystal brings a cool calm and collected approach to her work, with great attention to detail and is highly valued by her clients and colleagues. When not working Krystal likes to simply chill out and is often spotted enjoying an espresso martini (spress marts) with her friends!
Maddison is a highly skilled customer service and administration professional. She brings a wealth of experience in managing teams and delivering high levels of customer service with leading national brands. Her vibrant personality and dedication to helping her clients sees her deliver truly exceptional level of admin services to clients and their customer alike. Maddison is experienced working with roofers, maintenance/handyman services and electricians. She is also a skilled user of ServiceM8, Tradify and Xero with clients across Australia in Brisbane, Sydney’s Northern Beaches, Geelong in Victoria & the Gold Coast. As a Sunshine Coast local she loves getting out to the beach, going camping and spending time with her family. Maddie is highly valued member of the Office Shed admin services team.
Nikki brings a wealth of admin and customer service experience to the Office Shed team. She has worked in both administrative and call centre roles prior to joining us, meaning she has the perfect experience to help our busy tradies. Nikki is a calm level-headed character who delivers highly professional admin and virtual reception services to her clients. She has great experience working with plumbing, thermal imaging, manufacturing and electrical based trades businesses. Nikki’s clients span Sunshine Coast, Regional New South Wales, Regional South Australia, Gold Coast and Sydney. She is skilled in the management of AroFlo, ServiceM8, Xero and MYOB. Nikki always goes the extra mile for her client delivering huge value. When not working Nikki loves a bit of pottery, spear fishing, she knows what’s SUP and is a little bit of foodie.
