Our Outsourced Administrative Support Team

Jay is the heart and soul of Office Shed. She lives and breathes helping Office Shed clients and is always happy to share her knowledge. Not only with clients, but also any tradie out there who needs a bit of advice. Jay leads the client services team, is our head bookkeeper and of course Managing Director. She amazes us all in finding the time to help so many people including the team here. Jay has an accounting and small business consulting background, working in senior finance management roles for ASX listed entities, media agencies and more. Jay spent 3 years working in a small business consultancy and is a registered BAS Agent. With her great mix of skills, experience and knowledge Jay delivers top line value to Office Shed clients. Having led Office Shed for over 4 years now, Jay has worked with tradies and contractors of all shapes and sizes from electricians, plumbers, pest controllers, roofers, tilers, builders and more. She has developed a great knowledge base and understanding of how tradies operate and is skilled across multiple job management software platforms including Tradify, ServcieM8, AroFlo, Ascora, simPRO, Fergus, WorkflowMax, GeoOp etc. Jay is a Xero bookkeeping expert specialising in trades and services and thus delivers huge value to our bookkeeping clients. When not working Jay loves spending time with her 2 young boys and husband. Jay loves to travel, spend time with family and friends, and enjoys the occasional robust red!

Tash is Office Sheds longest serving team member. Tash originally joined us in our Northern Beaches office in Sydney before deciding to head back home to Perth. Tash was such an asset to the team and her clients loved her so much, we couldn’t let her leave. Tash now heads up our Perth operation. Having Tash in Perth means we can service all time zones across Australia for our extremely popular call answering service. Tash has great admin and customer Service experience having worked extensively in accounting firms in Perth prior to her Sydney Move.  Tash is a certified user of Xero, is currently completing her Certificate IV in Accounting and Bookkeeping and has great experience using Tradify. At Office Shed Tash looks after key clients in plumbing, fencing, electrical, roofing and maintenance. Tash manages clients in Sydney, Tasmania and Perth but will soon focus solely on growing our Perth operations. Tash is very highly valued buy her clients, literally becoming a key part of their operations. When not wowing clients Tash is likely either catching up with friends and family, or catching up on Netflix with a nice glass of red!

Duncan’s role at Office Shed is to do all the other stuff that our client services team are far too busy with client work to get to. He is responsible for sales & marketing, so you will likely speak with him in the first instance when chatting with Office Shed. Duncan also spends much time on planning, making sure we have the best systems & then implementation of those systems. Duncan also does all our recruitment, supplier & facilities management, helps with training & mentoring staff & most importantly is the janitor. Duncan’s background is sales & marketing management, he has worked in leading management consultancies & training organisations - where he managed a global negotiation training business, worked with some the globes leading negotiation consultants & received consultant training. Duncan has also worked in executive recruitment & customer experience roles with clients ranging from multinationals to small businesses. All this giving him a great skill set & knowledge base to ensure Office Shed have the best staff, systems, culture and mindset to deliver exceptional services to our clients. Duncan is very happy to share his business experience with our clients & doesn’t even charge for it! Duncan is married to the boss & never ever talks back! When not working Duncan likes to keep fit, loves music, tries to keep up with his 2 boys (who are absolute weapons) & loves to travel as much as possible. We also have 3 cats.

Kristen is a highly experienced bookkeeper and admin professional. She has held accounting-based roles within manufacturing, government agencies and in finance organisations. Kristen not only brings with her great bookkeeping skills and experience, but is also a fantastic communicator allowing her to manage client relationships expertly. Meaning she is easily able to explain what information she needs to get the job done, saving her clients time and money. Kristen is an expert user of Xero and MYOB as is versed on tradie job management software apps. Kristen hails originally for the land of long white cloud, so we keep rugby talk to a minimum! Outside of work Kristen is a devoted mother and love to spend time with her family and friends. Kristen is a highly valued member of our team and delivers an exceptional standard of work to her clients.

Ebony is part of our elite Perth operation and is a huge asset to all the clients she works with, as well as our team. Ebony joined Office Shed with extensive experience as a medical receptionist and was also a personal trainer. She was even a dance instructor so is multitalented and flexible, making her perfect for our clients. Ebony heads up our remote client services team managing team members all around Australia. Ebony is highly experienced working with electricians, plumbers, roofers, air conditioning technician and installers, landscaping businesses and builders across Western Australia, South Australia, New South Wales and Victoria. She is also an experienced user of ServcieM8, Fergus, Ascora, Tradify, Ascora, Simpro and Asana. When not working Ebony facies a bit of posh grub and then going to the gym to work off said posh grub! We love Ebony here and are sure you will too!

Kate is a highly experienced and capable bookkeeper. Originally hailing from England where she worked in accounting firms, we are now very lucky to have Kate’s astute eye managing the books of our trade clients. Kate holds a number of professional qualifications and certifications including being a registered BAS Agent, Certified Bookkeeper and being Xero Payroll and Xero Certified. Kate is experienced working with a range of trades including electrical, plumbing, building, bricklaying, painting and cleaning. She works with tradies all across Australia in Brisbane, Sydney, Melbourne and Perth. Being part of our bookkeeping team of course Kate enjoys the occasional responsibly served red! She also loves walking her dogs on the beach and spending time with her family. Kate is a huge asset to our team and the clients she works with.

Bec is an absolute customer service superstar, joining Office Shed with over 7 years’ experience. Bec has experience working with plumbers, coatings companies, electricians and capital equipment contractors. She has a focus in Victoria covering Melbourne, Geelong and the Mornington Peninsula. She also has clients based in South Australia. Bec is a skilled user of ServiceM8, Urable and has worked on most other job management apps. Bec is not only a fast worker she is an extremely fast person, being a champion sprinter! When not working Bec enjoys good food with family and friends, staying healthy and wee bit of dubstep. She is also studying exercise science, so is very busy. Bec is highly valued by the clients she works with and her colleagues here at Office Shed!

Hayley is our top dog at call answering. She joined our team with both strong customer service and admin experience, which makes her the perfect fit for Office Shed and our clients. Hayley is an expert in delivering virtual assistant and call answering services to electricians and air conditioning companies. She works with companies in Sunshine Coast, Gold Coast, Brisbane and Darwin. Hayley is skilled across multiple job management platforms including Fergus, ServiceM8, simPRO and Tradify. When not working Hayley loves to get outdoors and go camping, 4WDriving, hitting the beach and spending time with her family. If you are lucky enough to work with Hayley you are sure to receive impeccable service.

Josie is our Chief happiness Officer here at Office Shed. Josie is in the office most days and doesn’t mind stirring up the vibes with bit of havoc. She’s still only a pup so leaves us the occasional surprise around the place, which the janitor diligently cleans up as not to upset the staff. She loves to rip up dirty tissues or really make as much mess out of anything as possible. She on occasion gets a bout of the ‘zoomies’, which is always entertaining! The one thing we can always rely on with Josie is her bringing joy and happiness to the office.  She is always in a good mood and can always bring a smile to our faces. We all love Josie, even though she goes to the toilet where and when she pleases.

Kya is one of Office Shed’s top performers. She joined Office Shed with a wealth of admin and customer service experience. She had already worked with major Australian tiling, plumbing and maintenance companies brining strong trades experience with her. Kya works from her Brisbane home and services companies all around Australia from Adelaide, Ulladulla in southern New South Wales, the Sutherland Shire in Sydney and back up to Brisbane in Queensland. Kya has great experience working with plumbing clients but also the range of electrical trades. She is an experienced user of ServiceM8, Tradify, Simpro, Fergus and competent on other job management apps. When not working Kya likes to get out for walks in nature, loves reading and colouring, and is a total Lego nerd! We think Kya is a superstar and we’re sure you will too!

Chantelle is a highly dedicated and skilled admin professional. She has a wonderful outlook and personality making her very popular with our tradie admin clients. Chantele has experience working in recruitment, manufacturing and security in admin and reception roles. Chantelle works with security, pest control, roofing, data and pooling based trades. Her clients span Gold Coast, Brisbane, Sunshine Coast, Canberra and Adelaide. Chantelle is skilled using Simpro, AroFlo, ServiceM8, GorillaDesk and Xero. In her spare time Chantelle has the extremely exciting hobbies of crafting, candle making and making (bath) bombs! She also loves family time, going to the beach and eating out. We are lucky to have Chantelle, as are the lucky clients that work with her.

Amanda is a highly skilled and experienced customer service professional. She has worked within major Australian insurance businesses, reception services as well as a background in fashion and engineering. Amanda works with plumbers, electricians, air conditioning companies and carpet cleaning companies spread across New South Wales and Queensland. Amanda is a skilled user of ServiceM8, Simpro and Fergus. Amanda has high attention to detail, exceptional customer service skills and a strong desire to deliver the best job possible, making her a huge asset to her clients. When not working Amanda loves spending time with her family, going to netball games and travelling. We all think Amanda is terrific as do all those that work with her!