Call Answering & Reception Services
Unlike other call answering services we are also virtual assistants, so can do all admin associated with your calls. Plus you’ll have a dedicated account manager who will answer the majority of your calls backed up by our expert team.
Trade Specialist Virtual Receptionists & Email Management
Let our virtual receptionists take your calls when you’re knee-deep in work. You don’t always have time to stop and answer calls when you’re on the tools, meaning you could miss important opportunities. Our call centre services include handling phone and email enquiries, and covering when you’re on leave. Office Shed’s reception and phone answering service allows you to focus on the job at hand or take a break without losing business.
We also offer email management as part of our admin pack. Your emails will be quickly responded to or flagged for you attention. Office Shed offers more than just call centre services; we will essentially work as an extension of your administration and customer service teams.
Call Centre Services, Scheduling Jobs & Complaint Handling
Consumers expect a high level of customer service and our team of Australian trade specialist virtual receptionists will help you deliver it. They are trained in complaint handling, understand how important each call is to your business and will always remain professional. During your onboarding process, we will collate your FAQ’s and other key information to accurately answer customer enquiries. We will also learn you scheduling process so we can book jobs in on the spot. So unlike other phone answering services you will not have to call customers back, as we will have already done the required work. Call Office Shed today and we can look after your phone whilst you’re busy working on a job, focusing on managing your business or taking a well-earned break.
Call Answering Services
Office Shed’s virtual receptionists go beyond the typical call centre services of just taking a message or forwarding a phone call. You’ll have a dedicated account manager who will have a deep understanding of your business. They will know your team and operation, so will be able to action most requests without requiring your help. Their main objective is to book in quotes or jobs on the spot, so you needn’t worry. You dedicated account manager essentially becomes an extension of your business. Opportunities will not be missed, urgent matters will be actioned quickly and you’ll always be informed.
Is your inbox overflowing or are you struggling to respond to new and existing customer enquiries quickly? Don’t let your competitors beat you to the punch. Our virtual reception team are also highly trained Virtual Assistants (VA’s), so can also handle your email enquiries or even live chat. With over 9 year experience we have a highly developed system to filter the urgency and importance of emails, flagging the highly technical and critically important emails for your attention. We’ll save you the time, worries and frustration of having to juggle multiple tasks whilst you’re try to run a busy trades or business. Your dedicated account manager will always keep you informed, so you can focus on the job at hand.
Enjoy A Well Deserved Holiday
Unable to turn the ‘out of office’ on when on leave? Can you even go on leave? Small business owners deserve to go on holiday too! Let Office Shed take away the stress of leaving your business when you’re on holiday. We’ll look after you with our phone answering services and email management so that you can relax. Opportunities will not be lost, and issues will be resolved so you can take your well-earned break.
Virtual Receptionists & CRM
You can be 100% assured when our dedicated Australian virtual receptionists answer your calls or action customer emails; all details will be recorded in your job management systems accurately and instantly. Develop deeper customer relations through tracking their history and better communication with them via our phone answering service. You’re dedicated an account manager so your customers become familiar with that person and often assume that they’re an in-house receptionist.
What our clients say
FAQ's About Virtual Receptionist & Phone Answering Services
- How do you answer the calls?
Our phone answering services are handled professionally every time while still remaining warm, with a friendly Aussie approach. We answer your phone calls and we represent ourselves, as we are part of your business.
- Can you do more than just take a message?
Yes, absolutely. We will do all admin associated with a call, including follow up emails.
- Can you do scheduling?
Yes, we are experts at scheduling. This is one of our key strengths and benefits that we can bring to your business.
- Do you know ServiceM8/Tradify/ AroFlo/ simPRO/ Fergus/ Ascora ?
Yes, we partner with them, and our staff are fully trained in their operations.
- If we use your phone answering services, what are the hours you'll answer calls?
We operate between 8.30am-5pm AEST. If you’re needing after hours services, we’ll happily discuss the possible solutions.
- Who answers the calls?
When engaging our call centre services, you’ll have a primary account manager assigned to look after your business. All calls are directed to this person, or if they are on the phone or away from their desk, they are backed up by others in our team who are also familiar with your brand. We never miss a call.
- Are your team in Australia?
Yes, all our team are full-time employees based in Australia.
- How do you know the call is for our business?
Our VOIP system is able to identify your calls. It recognises the phone number that your customers are calling.
- Can you work from our script?
Yes, we will load that into our CRM, which will be on-screen when we’re answering your calls.
- How does Officesheds outsourced call centre services work In regards to billing?
We answer the call as part of our admin retainers. When the call is answered, a timer starts and then we stop the timer when work with the call is finished.