When you’re knee-deep in work, you don’t always have time to stop and answer calls. Who’s going to take your phone and email enquiries when you’re on leave? Office Shed’s reception, email and phone answering service ensures you’ll never miss another opportunity. Your emails are quickly responded to at all times, you’ll have your time back, and you’ll have less stress. Office Shed offers more than just call centre services; we essentially work as your customer service team, as well as your administration team.

Customers expect higher levels of customer service these days, and our team of Australian virtual receptionists help you deliver it. During the onboarding process, we collate your FAQ’s to properly answer your calls and respond to your emails, limiting the “back & forward” inefficiencies that can occur with some virtual receptionist services. Utilise this service while you’re busy working on a job or when taking a well-earned break. We’ll provide a local number for you to forward your calls to; it’s as simple as that!

Phone Answering Services

Office Shed’s virtual receptionists will answer your calls and action the request whether it be quote related, confirming a job, getting out an invoice or updating your staff; we’ll do what’s required. Opportunities will not be missed, and issues will be resolved. You’ll always be informed, and we’ll save you time.

Email Response

Is your inbox overflowing? Are you struggling to respond to new and existing customer enquiries? Let Office Shed’s virtual receptionists take your worries away and keep on top of your inbox and manage email enquiries.

Leave Management

Unable to turn the ‘out of office’ on when on leave? Can you even go on leave? Small business owners deserve to go on holiday too! Let Office Shed take away the stress of leaving your business when you’re on holiday. We’ll look after you with our phone answering services and email management so that you can relax. Opportunities will not be lost, and issues will be resolved so you can take your well-earned break.

Customer Relationship Management

You can be assured when our dedicated Australian virtual receptionists answer your calls or action customer emails; all the details will be recorded in your job management systems. You’ll be able to develop deeper customer relations through tracking their history and better communication with them.

What our clients say