Call answering


For busy tradies, answering the phone is a critical way to book jobs and keep your business growing. It can however be a challenge when you are working on a job or are on a noisy worksite.

Did you know that you can outsource your call answering to tradie experts?

Office Shed provides Australian based virtual reception and call answering services to tradies just like you. Our team are trained to answer your phone professionally when you are too busy to take the call. Outsourcing this component of your job can significantly improve your business operations, freeing you up to do what you do best – your trade.

When we work with new clients, we go through a thorough onboarding process to understand your business and the way that we should answer calls from your customers, who in your team can handle what type of jobs and how you schedule those jobs. You may wish for us to simply take messages so that you can call the customers back when you are free, though our service is more in depth than other reception services and we can provide diary management services, scheduling jobs for you and acting as an outsourced sales team. Regardless of the extent of the service, we will ensure that you never miss a call again and will always have your phone answered in a timely and professional manner.

Receptionist and call answering services provide a cost effective way of extending your team. We will adapt to your business needs and answer every call. We can also support you with the set up of numbers, allowing you to track the marketing sources of your calls as well as recording calls, as appropriate, so you can keep a track of all incoming calls. We focus on quality engagements with your customers and pride ourselves on our professional client services team. While you will have one dedicated call operator, we have a team of assistants who can step in if your team member is away from their desk or out of the office. This provides you with a large virtual team that are available when you and your customers need us.

To learn more about our call answering services, or any of the other outsourced admin or financial services that we offer tradies, please call us today.